FAQ

(In No Particular Order)

What are you selling?

Software, consulting.

 

hOW dOES iT wORK?

Nothing changes from a manager's perspective, except for two aspects:

1) From here on out, you start assigning the work to the automation modules we sold you, instead of your administrators. You keep assigning the modules you purchased more and more tasks, until most of your installations, provisioning and maintenance tasks are entirely automated and are on a schedule.

2) You do this in the same familiar ServiceNow ticketing system. But be careful. The automation modules work hard. They never eat, sleep or vacation. They don't understand the concept of "good enough". Everything they do, it will result in the best possible outcome. It will not just some DBAs best. It will be the industry's best because we use Best Practices embedded in our automation modules.

 

How is Your Software Different from Autonomous Databases?

While some of the current autonomous database software requires less or no maintenance, that "simplicity" applies to one such installed instance. True, for a small mom'n'pop shop that plays a significant role. After all, they don't have to maintain their small "Orders" or "Customers" database anymore (or even be aware of its existence in the Cloud, for that matter). But for an enterprise with 100,000+ employees, this user friendliness is of little consequence. Such an enterprise has thousands of disparate database systems, hundreds of incompatible technologies owned by countless departments, each locked up in its own technological and procedural silo. The enterprise is more interested in all this hardware and software being efficient and flexible to change, which is usually measured by change velocity, governance, and stability. Unfortunately, these are the metrics that autonomous databases do not affect because they are all open-loop

The second factor is organizational, and that is protecting the company from all this stubborn technology. Lets say we have a 5 seconds configuration change ticket. Before an administrator runs it, he/she has to sit through hours of CAB, Agile, Kanban and other approval meetings. What is worse, it is the exact same configuration change that is being discussed/approved each time, just a different iteration of it. For every working hour we burn, we spend at least another five talking about it, over and over again. This makes as much sense as disassembling your car each time parking it in your garage. It is an enormous waste of time and effort that could have been used more productively. There is currently no technological solution to this problem of organizational inefficiency of the large enterprise (the bigger the company, the worse). What is needed is a method that will allow all the disparate departments, teams, technologies, and processes working in tandem to implement a long-term business strategy. The current Cloud autonomous database offerings don't even begin to scratch the surface of usability there.

 

 

Your Paid License Fees are Asronomical. How Do You Justify such High Prices?

Our software isn't like any other currently. It doesn't provide decision support to your personnel. It becomes it. So, we base our licensing fees on how much time (execution and task management/approvals) does this particular module save in the first two years. We charge only 10% of that amount as a one time licensing fee.

 

How is the Free Version Diffferent from the Paid?

There are three licensing versions. The free version is free. You can download it and use it at your discretion absolutely free of charge. You can alter the code to your liking because it is public domain. This version isnt integrated with your ticketing system. It canont handle more than one task/incident at a time. It also lacks the premium features, such as rollback, delegation, error detection, etc. Those are available in the paid versions. The following table describes features and versions. For pricing please visit the Buy page.

R-able Closed-Loop Automation Modules, Versions & Core Features

(Click on the table to expand)



Free/Faster


Turbocharge


WarpSpeed
ServiceNow Integration
Items Tracked: 1
Auto-Approvals: Off
Auto-Scheduling: Off
Auto-Budgeting: Off
Auto-Dependencies: Off
Templating: Off
ServiceNow Integration
Items Tracked: 100
Auto-Approvals: On
Auto-Scheduling: On
Auto-Budgeting: Off
Auto-Dependencies: Off
Templating: Off
ServiceNow Integration
Items Tracked: Unlmtd
Auto-Approvals: On
Auto-Scheduling: On
Auto-Budgeting: On
Auto-Dependencies: On
Templating: On

> Click to collapse


The "Free/Faster" edition only tracks one ServiceNow ticket/task/incident at a time. It has the auto-approval, auto-scheduling and auto-budgeting features disabled. It does not support task / incident / schedule / change request / configuration change templating. It does not track task inter-depedencies and the correct order of steps. It does not track against the correct assets.

The "Turbocharge" edition tracks 100 open ServiceNow tickets/tasks/incidents at a time. It can run multiple tasks in parallel, on several tickets and assets at a time. It has the auto-approval, auto-scheduling and auto-budgeting features enabled. It does support task / incident / schedule / change request / configuration change templating. It does not track task inter-depedencies and the correct order of steps. It does not track against the correct assets.
The "Warpspeed" edition imposes no limitations. It has the auto-approval, auto-scheduling and auto-budgeting features enabled. It can run multiple tasks in parallel, on several tickets and assets at a time. It does support task / incident / schedule / change request / configuration change templating. It does not track task inter-depedencies and the correct order of steps. It does not track against the correct assets.

C-L Automation
Error Detection: On
Error Remediation: Off
Delegation: Off
Auto-Rollback: Off
Best-Practices: Off
Federation: Off
C-L Automation
Error Detection: On
Error Remediation: On
Delegation: On
Auto-Rollback: On
Best-Practices: Off
Auto-SR: Off
Federation: Off
C-L Automation
Error Detection: On
Error Remediation: On
Delegation: On
Auto-Rollback: On
Best-Practices: On
Auto-SR: On
Federation: On

> Click to collapse

The "Free/Faster" edition provides no task/incident/change control/configuration change error detection or remediation. It simply blazes through the correct steps of one task in the right order. Although it is integrated with the ticketing system ServiceNow, it is only capable of working with one itm at a time. It has neither the auto-rollback, nor the last resort "assign to the DBA queue" overflow nor the "adherence to best practices" functionalities. It simply runs a task from Servicenow and updates it with the notes when done. The task still has to be initiated, scheduled and budgeted by a human.
The "Turbocharge" edition provides full task/incident/change control/configuration change error detection and remediation. It has full auto-rollback, the last resort "assign to the DBA queue" overflow and the "adherence to best practices" functionalities. The task still has to be initiated, scheduled and budgeted by a human. It runs automatically from Servicenow and updates its own records with the notes when done.
The "Warpspeed" edition imposes no limitations. It provides full error detection and remediation. It has full auto-rollback, the last resort "assign to the DBA queue" overflow and the "adherence to best practices" functionalities. The tasks/incidents/configuration changes are automatically initiated, tracked, checked for assets/budgets/personnel/inter-dependencies, scheduled, executed by the auotmation module and closed by ServiceNow 24x7x365.

Free Support
0 Hours,
($599/hr thereafter)
Free Support
100 Hours,
($299/hr thereafter)
Free Support
Unlimited,
Free

> Click to collapse

The "Free/Faster" edition is called free for a reason. There is a link to the README in each edition, including the free edition. All you have to do is follow it, download the repo, follow the instructions. You dont need to conact us even to make the free edition work.
The "Turbocharge" and "Warpspeed" edition require a login. Please contact us for one.